De-Matting Policy

Excessive de-matting can be a very painful and dangerous process for your pet. If your pet is heavily matted/pelted we will clip under mats with electric trimmers to remove them, giving your pet a "shave down". If you request that your pet be left with "X" amount of hair, however they are matted, we will leave the coat as long as possible while removing the matting with the least amount of discomfort to your pet. Sometimes, this may leave the coat much shorter than you expected. As the owner, you are responsible for the condition of your pets coat. Excessive matting can be avoided with regular brushing and grooming. Minor dematting or dematting that can be safely removed will be done at a fee of $60 per hour. We will assess each case individually.